Privacy Policy
Commitment to the POPI Act (Protection of Personal Information)
Last Updated: April 16, 2026
1. Introduction
Naxaserve SE (PTY) Ltd ("we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPI Act) of South Africa.
2. Information We Collect
We collect information that you voluntarily provide to us through our Smart Quotation Form, including:
- Name and contact information (Email, Phone Number)
- Company details (if applicable)
- Project location and technical requirements
- Uploaded files (BoQs, drawings, plans)
3. Purpose of Processing
Your information is processed solely for the following purposes:
- Generating accurate engineering and construction quotations.
- Communicating with you regarding your project inquiry.
- Complying with municipal and government tender requirements.
- Improving our service delivery.
4. Data Security
We implement rigorous security measures, including SSL encryption and secure SMTP transmissions, to protect your data from unauthorized access, loss, or disclosure. Physical and digital records are accessible only to authorised personnel (Estimators and Project Managers).
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may only share information with qualified professional associates (Engineers, Surveyors) directly involved in your project estimation, under strict confidentiality agreements.
6. Your Rights
In accordance with the POPI Act, you have the right to:
- Access the personal information we hold about you.
- Request the correction or deletion of your personal data.
- Object to the processing of your data for direct marketing.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Naxaserve SE (PTY) Ltd
No. 1 Nerina Street, Westonaria, Gauteng, 1780
Email: naxaserve@naxa.co.za
Tel: 084 807 2269